Return & Refund Policy
Learn how returns and refunds work for physical and digital products.
1. Physical Products
Physical products can be returned or replaced if they are damaged, defective, or not as described. Returns must be requested through the Customer Support page and are subject to our moderator's review.
2. Return Window
Return requests should be made as soon as possible after you receive your order. There is no fixed return window in this version; each request is reviewed individually by our team.
3. Product Condition
Returned items should be in the same condition as received, with original packaging if possible. We are not responsible for items lost or damaged during return shipping.
4. Refund Method
Approved refunds are processed according to the original payment method. Since payments are verified manually, refund timing depends on moderator review.
5. Delivery Charges
Delivery charges are not refunded unless the order was damaged or incorrect at the time of delivery.
6. Digital Products
Digital products are generally not returnable once downloaded. If you cannot access a purchased digital product, contact Customer Support and we will assist you.
7. How to Request a Return
Use the Customer Support page to send us your order reference and the reason for your return request. Our team will guide you through the next steps.